Work order management · Office Premium
Work order management software, from request to close
FindThings IQ manages work orders from request to close: anyone can submit a work request, a manager approves it, a technician works the checklist on a phone (even offline), logs parts, time and downtime, and closes it with the cost priced automatically. It is on Office Premium ($149.00 / month).
Requestsfrom anyone
Mobileworks offline
Costedlabor, parts, downtime
Historyon the asset
The work order lifecycle
- Work request
- Anyone with a login can report a problem.
- Approval and assignment
- A manager approves it into the work queue and assigns it.
- Execution
- Checklist, notes, photos, parts used and time logged, on a phone or desktop.
- Close-out
- Labor priced from the hourly rate, parts taken from stock, downtime recorded, next service date set.
Visibility
- Work queue
- Open, due and overdue jobs across assets.
- KPIs
- MTTR, MTBF, downtime and lost production cost.
- Notifications
- Push notifications, and signed webhooks when a work order closes.
Record and proof
- History on the asset
- Every job with its failure code, parts, time and cost.
- Warranty check
- See whether the asset is still under warranty, and the claim phone, before paying for a repair.
- Maintenance packet
- A printable history per asset for audits and insurers.
Frequently asked questions
- Can people outside the maintenance team submit requests?
- Yes. Anyone with a login can report a problem; a manager approves it before it becomes a job.
- Does it work on a phone without signal?
- Yes, on Office Premium the job list works offline and syncs when back online.
- How is work order cost calculated?
- When a job closes with no labor cost typed in, logged hours are priced at the site's hourly labor rate; a typed cost is never overwritten.
- Do technicians need paid seats?
- No. Field Worker logins are unlimited on paid plans.
Not the right tool if you need
- IT asset discovery or device management: there is no network scanning, agent or MDM.
- GPS or telematics tracking of vehicles and moving equipment.
- Certified audits or compliance attestation (OSHA, EPA, ISO, HIPAA): FindThings keeps the records, it does not certify them.
- A contractual uptime SLA: availability is best effort.
- Replacing an ERP or accounting system: financial output is depreciation, Cost-to-Keep and a depreciation journal file.
- Predictive maintenance from sensors or IoT: meter readings are entered by people, not streamed.